Over the last two years, I have been building a course on Enterprise Social Media that put emphasis on conversations and reflection on social media from a business perspective. In this context, we have defined social media along five criteria (as many existing definitions were of ridiculous quality, such as defining social media ontop of the vague notion of Web 2.0):
- Participation: many instead of few contributors
- Openness: Opinions, ratings, comments are communicated openly (instead of restrictive editorial processes)
- Conversation: Dialogue instead of one-way communication
- Networking: Users are not isolated, but can relate to others
- Community: Users can create groups with shared interests
Social media has become omnipresent, and many of its technical building blocks are diffusing into almost every area, including traditional enterprise systems. The technology – as it has shown – is not really exciting, but still really successful introduction of social media into companies is rare. Continue reading
Finally, our JCAL article on the research and design approach of MATURE has been published here. We report here on our iterative and agile approach to a four years large-scale research project, which is grounded on design-based research. The approach follows a similar route as the ontology-centered design process used in SOPRANO with a strong shared artefact as a boundary object between the various parties and activities, but constitutes a major advancement based on the experiences gathered with using the knowledge maturing model as a conceptual anchor. It also shows that mixed method research approaches that combine empirical research with design activities are particularly relevant for the field of technology enhanced learning and informal learning at the workplace.
Designing social media for informal learning and knowledge maturing in the digital workplace
by: Andrew Ravenscroft, Andreas Schmidt, John Cook, and Claire Bradley
In: Journal of Computer Assisted Learning, Vol. 28, Nr. Continue reading
This week, we have organized another edition of the MATEL workshop on Motivational and Affective Aspects in Technology-Enhanced Learning at ECTEL 2012 in Saarbrücken. I had the opportunity to present the MATURE Motivational Model (developed together with Christine Kunzmann), which is now also part of the Knowledge Maturing Consulting Network that transfers MATURE results into practice.
The slides are available via Slideshare.
Additionally, I was opening the second day of the workshop with an overview of the results of past editions. The preparation of these slides was actually a rewarding exercise of reflection on what we have achieved, and I was surprise how many interesting conceptual results were produced by the groups.
Similarly, the third edition produced a new landscape of affective aspects and research directions for both. You can find a summary here. Continue reading
Today I finally had my inaugural lecture at Karlsruhe University of Applied Sciences, which went well and engaged the audience in an interesting discussion afterwards. It was also a good opportunity to meet former colleagues and friends again. The lecture was about my favourite topic: knowledge maturing, and it summarizes the results of the last seven years of research on the subject.
Today I have been invited by Fridolin Wild (KMI, Open University, UK) from the TEL-Map project. They produce short videos on key projects in the field of technology enhanced learning. I had the honour and challenge to present four years of MATURE in 5 mins. Finally I have managed to present it in 5:30, but that’s still an achievement. The video is planned to be published in January, but here is already the script:
Organizations have increasingly recognized the importance of knowledge and its development. But their success has been limited. They have introduced knowledge, learning and competence management systems. But their approaches to systematically supporting learning have largely failed to live up to their promises. They lack employee acceptance and all too often degenerate into administrative exercises.
On the bright side, Web 2.0 approaches have shown that individuals are willing to collaborate, are willing to share their knowledge Continue reading
Over the last years, we’ve been working a very interesting subject that combines palliative care, theology, and semantic technologies. In collaboration with Tanja Stiehl from LMU Munich, Traugott Roser from University of Münster, and Christine Kunzmann from Pontydysgu, we have developed a concept for a systematic approach to spiritual care in the context of (child) palliative care. Based on a empirical analysis of existing patient records, an ontology has been developed that links observations about patients, interpretations of those observations in terms of spiritual concepts, and spiritual care interventions.
This can be used to structure patient records and gain evidence about effectiveness of spiritual care interventions and to create awareness in a multi-professional setting.
Together with a student team at Karlsruhe University of Applied Sciences, we have developed a first prototype that demonstrates the added value of ontologies and semantically annotated patient records for developing a systematic approach to spiritual Continue reading
The TELMap project has interviewed major TEL projects for a rich picture of the advances in Technology Enhanced Learning . As former coordinator, I had the pleasure and challenge to present a brief summary of what MATURE has achieved (I blogged before about the experience). Here is now the result:
TELMap has compiled an overview as an ebook (currently only iBooks, but other formats are promised): http://bit.ly/tel-advances – worth checking out.
For all those outside the i-universe: here is the chapter on MATURE as PDF.
Social media demands knowledge management to refocus on broad participation and the active role of individuals as both consumers and contributors at the same time. To make sense of these developments within organisations, knowledge management approaches need to connect the dynamic and fluid social media interactions of individuals and in informal communities with stability and institutionalization in a formal organisational environment.
Towards that end, knowledge maturing is a novel perspective on knowledge creation in and across organisations. The knowledge maturing model contributes to theories of organisational knowledge creation by structuring the collective development process into characteristic phases which are not passed in a strictly linear way.
The x-axis of the model describes how knowledge moves through the four scopes of interaction individual, community, organization and society. The y-axis describes the abundant ideas entering the knowledge maturing process and the organisation’s focus of attention which is wide in the beginning and Continue reading